Setting up Trend Anti-Virus on SCRC computers

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As the University of Manitoba has a site license for Trend Micro's Office-Scan Anti-Virus (OSAV) and Office-Scan Corporate Edition (OSCE), all SCRC personnel should have Trend OSAV/OSCE running on their Windows PCs to protect them from the viruses that are rampant on the Internet. The site license covers both work and home systems used by U of M employees and students.

Although the procedure for setting up Trend OSAV/OSCE is quite simple, there are a few steps which must be followed in order to get it right. We've had problems with users skipping a step here or there, which has led to problems with the software either not installing properly, or not allowing easy identification of the PC when a problem occurs. In an effort to minimize these problems, we are providing a quick summary of what you must do:

1. Uninstall any anti-virus software you have on your system now.
   Although the OSAV/OSCE installer can disable or remove some anti-virus packages, there are many cases in which it cannot do so. The Preconsiderations and Install Instructions for Trend OSAV/OSCE on the U of M's IST web site give the gory details on this, but the safest thing to do is to make sure any anti-virus software you have on your PC is completely uninstalled before proceeding. This applies even when you have Trend already installed but need to reinstall it for any reason.
2. Change your Computer Name and Workgroup Name.
   This is the step that is most frequently skipped, but not doing this makes it very difficult to track down your PC and let you know of problems which may require your attention. If you don't know how this is done, please see the Instructions for changing your Workgroup Name (and Computer Name) on the U of M's IST web site. Windows 98 users should follow the recommendations for Windows ME. Don't forget to reboot your machine after setting these names, so the change can take effect.
   • The Computer Name should be set to something that will uniquely identify your computer within your group, so that any problem reports on the central Trend console can easily be matched to the owner of the PC. For systems on the University network, the best choice for computer name is the official DNS host name associated with your computer's IP address. For home systems, it's a good idea to use a name that identifies you as the owner, such as your first or last name, or some combination of these. Avoid generic names such as "family" or "study".
   • The Workgroup Name should be set to the recommended U of M workgroup code for your department or research group. For SCRC personnel who get computer support from Matt or Gilles, you should use "MD-NEURO" as your workgroup name, whether it's a home system or a PC on the University network. Non-SCRC personnel, or those of you who get computer support from someone other than Matt or Gilles, should use the departmental workgroup code for the area in which your PC is located or supported, such as MD-INTERNALMED, MD-SMR, MD-PATHOLOGY, MD-PHARMACOLOGY or MD-PHYSIOLOGY. See below for the complete list of codes for the Faculty of Medicine.
   (Note: If you've already installed Trend OSAV/OSCE but omitted this step, as many do, please do it as soon as possible. You don't need to uninstall and reinstall Trend OSAV/OSCE to do this. Just follow this step, and after rebooting your PC will identify itself properly to the Trend console.)
3. U of M Employees: Install Trend OSAV/OSCE from the U of M OSAV/OSCE server.
   There are two different procedures for doing this, depending on whether your PC is on the University network (on-campus) or not. Note that for licensing reasons, only U of M employees should use either of these methods. U of M students should use the Software Express installation explained below.
   • On-Campus: follow the On-Campus Web Install procedure on the U of M's IST web site, if your PC is on the University's network.
   • Off-Campus: follow the Off-Campus Web Install procedure on the U of M's IST web site, if your PC accesses the network through dial-up, or through another Internet Service Provider (such as Shaw or MTS). This procedure details not only the installation, but how to set up your PC to use a proxy server, which is needed for off-campus networks.
     Please Note: it is important that you install from the correct server. If the machine is primarily or always on-campus, install from the osce.cc.umanitoba.ca server, but if it is primarily or always off-campus, install from the osav.cc.umanitoba.ca server. Machines that have the anti-virus installed (and updating) from the "osce" server will not update themselves when they are off-campus. When a machine's primary location changes, you should re-install Trend from the appropriate server.
4. If that fails, get Trend OSAV/OSCE from Software Express.
   If you're not authorized to use the OSAV/OSCE server as above, or the installation fails for any other reason, please download and install OSAV/OSCE from the U of M's Software Express service.
   • Sofware Express: follow the Software Express Install procedure on the U of M's IST web site, if you can't use one of the Web Install procedures above.
5. Run a Full Scan.
   Right-click on the OSAV/OSCE icon (blue octagon) which should now be in your task bar, and select "OfficeScan Main". Click on the "Scan" tab, then click the checkboxes for the C: drive, and any other hard drive on your PC. Finally, click on the big "Scan Drives" button and wait for the scan to complete. If it completes without finding any viruses, you can dismiss any dialog boxes by clicking OK, then click on Exit in the OfficeScan Client window. If there is a problem, please contact your computer support person for help.

That, in a nutshell, is all you have to do to get OSAV/OSCE installed, and your PC protected from tens of thousands of known viruses. You should also follow other basic protection principles, such as running Windows Update regularly, or better yet setting up your PC to get automatic updates, and setting up your Windows Firewall. To read up more on this, see the U of M's IST web page on Anti-Virus News and Basic Protection Principles, and Microsoft's Protect Your PC site.

Workgroup Names for the Faculty of Medicine

This is the list of official workgroup names for departments or research groups for the Faculty of Medicine. Note that all names in Medicine have the prefix "MD-" to identify the faculty. Please use the code associated with the area in which your PC is located, or the person who you turn to for computer support. For example, if you have a PC in lab space administered by Internal Medicine, and Tom Fraser provides network support for this PC, use the MD-INTERNALMED workgroup name, regardless of whether your primary appointment is with another department.

For home PCs, it's best to use one of these codes as well, so that your computer support person can be notified, and notify you, of problems affecting your PC. However, in cases where it would not be appropriate to do this, such as if your departmental computer support person does not offer any support for home PCs, then you should use the workgroup name "UOFMREMOTE".

The big problem with home PCs is they are often hidden behind a Cable/DSL router box, with IP addresses that are not guaranteed to be unique. In these cases, Trend's logging does not make it easy to identify the PC that triggered an alert or otherwise needs attention. Choosing meaningful and unique computer names and workgroup names for these PCs can help a lot in making it easier to identify the owner of the PC. That in turn will help us to keep your PCs, and the network, safer for all of us.

Better late than never: If you've already installed Trend OSAV/OSCE, and it's working properly, but you haven't set your Computer Name or Workgroup Name as described above, please do so as soon as possible. You don't need to uninstall and reinstall Trend OSAV/OSCE to do this. Just follow step 2 above, so your PC will identify itself properly to the Trend console.

See also: SCRC On-line Documentation